As the United States has engaged in the implementation of tariffs in recent weeks, our costs to source flowers have also increased.  During summer months, UFS is proud to source a large percentage of its flowers from local growers, but in colder months, we are required to source flowers internationally in order to provide the kind of variety and quality that our customers have come to expect.  Our government's flat 10% important tax increase has increased our flower costs substantially, and as a small local business, we are unable to absorb this increase and sustain our operations. As such, we are implementing a 5% tariff surcharge to all events to account for our increased costs, choosing to effectively split our increased costs with our customers.  We are hopeful that these tariffs are temporary, and as soon as our costs return to previous levels, we will remove this surcharge. Thank you very much for your understanding and your continued patronage.

All rental items should be returned in good, clean condition within 5 business days from the event date. Any broken or missing items are subject to a replacement fee (equal to that of a full priced container).

We know events and we know things can change, however, to ensure we are able to meet our client needs and minimize floral spoilage, we ask that no further changes be made one week to an event. In some cases, order additions may be possible.

Events cancelled within 14-8 business days prior to the event date are required to pay 50% of the order total, to cover floral costs. Events cancelled within 7 business days of their event date are required to pay the total invoice minus the delivery charge, to cover floral and labor costs.

Events booked 8 business days or less before the intended event date are required to pay a rush event fee dependent on the total size of your invoice.  This rush event fee is necessary to ensure that we can source the labor necessary to service last minute events. The rush event fee is equal to 10% of the total event cost, prior to tax, delivery, set up and tear down costs, if an event cost does not meet our minimum of $40 the delivery cost will be doubled. Once a contract is signed all rush event invoices are final and are expected to pay their invoice in full upon booking. Please note that an event is not booked until the client has signed and paid.

Events that require teardown service at or after 10pm are subject to a late night tear down fee. This fee, equal to either 10% of the total event cost or $400, whichever is greater, is applied to ensure the appropriate staffing.  

Because we work with perishable goods, depending on seasonality, weather, and sometimes, a great distance of travel, specific flower requests may be substituted with products of similar value and/or aesthetic. Event planners will be notified of any potential increase in costs.

Depending on the size and complexity of an event, delivery and setup fees may vary. Please note that some events require staff setup, which may incur additional costs.

Deliveries outside of our standard delivery radius are subject to an additional charge. Some exceptions may apply. 

We are open Monday-Saturday 10am - 5pm. Sunday deliveries, as well as after-hours deliveries, are subject to an additional charge (up to twice the delivery fee). Services occurring after 10pm are subject to a premium breakdown cost to account for staffing. Some exceptions may apply. If an intended event is during a busy Holiday season or during a holiday where we are typically closed we require a minimum in addition to a surcharge of 20% on all products to account for staffing and holiday floral price increases.  A list of days where we are normally closed for business can be provided upon request.

All events require a credit card or UM shortcode on file at least 2 weeks prior the event date. Event payments made by check should be made out to University Flower Shop and delivered or mailed to 7 Nickels Arcade, Ann Arbor, MI 48104, at least 1 week prior to the event.

All the above applies to UM events. The preferred payment method is shortcode. Click here for more information on University-related events.